.

0 RM0.00
SHOPPING CART

Frequently Asked: Orders & Payments

  • I Haven’t Received My Order Confirmation Email, What Should I Do?

    If you have not received your order confirmation email within 24 hours of making your purchase, please check your spam mailbox or drop us an email at qureallhq@gmail.com with your order number and we’ll look into it for you.

  • What Forms Of Payment Do You Accept?

    At the moment, we only accept payments from Visa or Mastercard credit and debit cards for national and international orders.

  • Can I Ship My Order To Another Country?

    We are unable to send any parcels outside of Malaysia. To place an order for delivery to another country, please drop us an email at qureallhq@gmail.com and we will assist you.

  • Can I Change Or Cancel My Order?

    Unfortunately, once orders are placed, they are not able to be edited, added to, or canceled.

  • I Cannot Pay For My Order At The Cart?

    We are sorry that you are experiencing difficulty paying. Please make sure that your mobile number and your state are added to your order as this is a mandatory requirement for your order to be processed. Please ensure your details are correct in “My Account.”

  • What is the “Welcome Offer”?

    The Welcome Offer is exclusively for first-time customers to spend on qureall.my not valid at QureAll Shopee and TikTok.