Frequently Asked

We invite you to visit our website dedicated to hotels and focused on hospitality products. We have the capacity to supply and produce in bulk and customize products to meet your needs. Please contact us through our Contact Us page, and we will forward your inquiry to our Business team.

Your privacy is of the highest importance to us, and the info that you send us is kept strictly confidential. We promise never to release your personal details to any outside company for mailing or marketing purposes. If you wish to change or delete your personal details, kindly contact our Customer Care – Monday to Friday 9am to 5:00pm (excluding public holidays).

Go to the section “Sign Up/Log In” at the top right-hand side of the website. Click “Create Account” if you have not previously signed up in-store or online. Enter the information requested, then click “Register Now.”

If you would like to update your personal information, please contact the Customer Care Team via our CONTACT US page.

We are sorry to hear you no longer wish to receive our email newsletters. You can easily unsubscribe from our emails. To do so, you can scroll to the very bottom line of one of our emails, where you will see an unsubscribe link. Click on this link and you will be taken to a page where you can choose to unsubscribe from some, or all of our emails. If you are unable to unsubscribe from the email, please contact the Customer Care Team via our CONTACT US page with the relevant topic and we will unsubscribe you as soon as we can. Once we unsubscribe you, it can take up to 48 hours for this to flow through as we may already have an email in progress and we cannot remove you from this email. Thanks, and we hope this helps.

While we do everything we can to ensure your order is delivered in a timely manner, we will not be liable for any loss or damage incurred by any person as a result of a delay caused by our carrier that we have no control over or by any event which is out of our reasonable control or foresight, including but not limited to any delay caused by an incorrect delivery address being provided to us.

Orders are processed Monday to Friday, excluding weekends.

Orders will be couriered between 9am – 5pm from Monday to Saturday. Orders will only be delivered to addresses in Malaysia.

If you’d like to have items sent to separate Malaysia addresses, please complete a separate order for each address. A separate delivery charge will be made for each address if applicable.

Yes! You will receive an email once your order has been packed and dispatched to the courier. You can track your shipment via the tracking number you receive in your email via GDEX e-tracking.

If you find that items are damaged upon delivery, please report to Customer Service on the same day with supporting evidence and your invoice number. Reimbursement is subject to the courier company’s discretion. In the rare circumstance that your product is missing from your order, please drop us an email at qureallhq@g A reply will be sent within 3 business days.

We are sorry to hear that your order is running behind. If your order was placed during a promotional period when there is high traffic, it would take 7-14 working days to receive your purchase. However, if due to unforeseen circumstances, you will receive an update from us about the delay. Please feel free to reach out to our Customer Service Representative to check on the status of your order.