Frequently Asked: Shipping & Deliveries

While we do everything we can to ensure your order is delivered in a timely manner, we will not be liable for any loss or damage incurred by any person as a result of a delay caused by our carrier that we have no control over or by any event which is out of our reasonable control or foresight, including but not limited to any delay caused by an incorrect delivery address being provided to us.

Orders are processed Monday to Friday, excluding weekends.

Orders will be couriered between 9am – 5pm from Monday to Saturday. Orders will only be delivered to addresses in Malaysia.

If you’d like to have items sent to separate Malaysia addresses, please complete a separate order for each address. A separate delivery charge will be made for each address if applicable.

Yes! You will receive an email once your order has been packed and dispatched to the courier. You can track your shipment via the tracking number you receive in your email via GDEX e-tracking.

If you find that items are damaged upon delivery, please report to Customer Service on the same day with supporting evidence and your invoice number. Reimbursement is subject to the courier company’s discretion. In the rare circumstance that your product is missing from your order, please drop us an email at qureallhq@g A reply will be sent within 3 business days.

We are sorry to hear that your order is running behind. If your order was placed during a promotional period when there is high traffic, it would take 7-14 working days to receive your purchase. However, if due to unforeseen circumstances, you will receive an update from us about the delay. Please feel free to reach out to our Customer Service Representative to check on the status of your order.

We encourage you to verify all shipping information before completing your order as we are not responsible for any orders that are mailed to the wrong address.